Refund policy
Returns
HARIO Parts Shop will only process a replacement if items are damaged upon receiving.
Any damage made after use cannot be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact_us@hario.com and send your item to: 9-3, Nihonbashi Tomizawa-cho,, Chuo-ku,, Tokyo 103-0006, Japan.
Shipping
To return your product, you should mail your product to: 9-3, Nihonbashi Tomizawa-cho,, Chuo-ku,, Tokyo 103-0006, Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
HARIO Parts Shop will only process a replacement if items are damaged upon receiving.
Any damage made after use cannot be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact_us@hario.com and send your item to: 9-3, Nihonbashi Tomizawa-cho,, Chuo-ku,, Tokyo 103-0006, Japan.
Shipping
To return your product, you should mail your product to: 9-3, Nihonbashi Tomizawa-cho,, Chuo-ku,, Tokyo 103-0006, Japan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.