Due to the recent global outbreak of COVID-19, the delivery service will be taken more time than usual and we may not be able to send you the item depends on the situation you live. For more details please kindly check our shipping policy page.

FAQ

Before you place an order, please read the below for your reference:

 

Do you ship to my country? 
We choose DHL courier service for the shipment from Japan to your country. If you did not get the quotation of delivery charge during check out, please contact from following page. 
https://www.hario.jp/contact/index.htm

For Japanese residents, please order through our Japan shop.
https://www.hario.co.jp/
日本にお住みの方は上記URLから日本向けネットショップからアクセスしてください。

 

Can I use my credit card for the payment? 
You can use your credit or debit card to pay a Paypal invoice if you have no Paypal account. 
For details, please find the below URL from Paypal FAQ for your reference:
https://www.paypal.com/sm/smarthelp/article/how-do-i-pay-for-a-money-request-or-invoice-with-paypal-faq2206 

 

What delivery service do HARIO Parts Shop use?
Your order will be shipped to you via DHL International GmbH. We aim to have your items shipped at the earliest possible date after your payment is confirmed. Tracking number will be provided.
You may track the parcel by your tracking number from the below site: http://www.dhl.co.jp/exp-en/express/tracking/tracking_tools.html

 

Do I need to pay for import tax/ customs duties?
Most of our parts are at low price and we mark the parcel as 'gift'. However due to the different practices or law in different countries, individuals may have to pay the import tax / customs duties to get the parcel.  

* HARIO Parts Shop will NOT respond to any additional cost for Customs Clearance or Import Duty Tax.

 

What should I do if my country doesn't use postal codes but I cannot check out without input? 
Please input a generic postal code (such as 000000, etc.) and try again. If you still could not reach to check out page, please contact from following link for inquiry.

https://www.hario.jp/contact/index.htm